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Privacy Policy and Refund Policy

Privacy Policy & Refund Policy

Last Updated 21/04/2025

PRIVACY POLICY

1. Introduction

Dgmarket (“we,” “us,” or “our”) operates https://mydgmarket.com (the “Site”), an online store selling digital products. We respect your privacy and are committed to protecting your personal data in compliance with international regulations, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).

By using our Site, you agree to the collection and use of your information as described in this policy.

2. Information We Collect

We may collect the following:
Personal Data: Name, email, billing address (for tax purposes), and payment details (processed securely via Stripe/PayPal).
Automated Data: IP address, device type, browser, cookies (see Section 5), and browsing behavior.
Third-Party Data: Payment confirmations, fraud detection, and analytics (Google Analytics).

3. How We Use Your Data

– Process and deliver digital product orders.
– Prevent fraud and comply with legal obligations.
– Improve user experience and customer support.
– Send transactional emails (order confirmations) and marketing (only with consent).

4. Legal Basis for Processing (GDPR)

Consent: For newsletters and cookies.
Contractual Necessity: To fulfill orders.
Legal Compliance: Fraud prevention and tax laws.

5. Cookies & Tracking

We use:
Essential Cookies: For checkout and account login.
Analytics Cookies: Google Analytics to improve our Site.
Marketing Cookies: Facebook Pixel (opt-out available).

6. Data Sharing & International Transfers

We share data only with:
– Payment processors (Stripe, PayPal).
– Legal authorities if required.
– Servers may be outside your country, but we use GDPR safeguards (e.g., SCCs).

7. Your Rights

You may:
– Access, correct, or delete your data.
– Withdraw consent (e.g., unsubscribe from emails).
– Complain to a data protection authority (EU users).

Contact us at: [Support Email]

8. Security & Retention

– Data is encrypted (SSL) and stored only as long as necessary.
– No 100% secure method exists online.

9. Children’s Privacy

Our Site is not for users under 13 (or 16 in the EU).

10. Policy Updates

Changes will be posted here. Continued use = acceptance.

REFUND POLICY

1. Digital Products Policy

Due to the nature of digital goods, all sales are final. Once a product is downloaded or accessed, we cannot offer refunds unless:
– The product is defective (e.g., broken download link, corrupted file).
– The purchase was unauthorized (fraudulent charge).

2. How to Request a Refund

– Contact us within **7 days** of purchase at [Support Email].
– Provide:
– Order number.
– Proof of issue (screenshot/description).

3. Refund Process

– Approved refunds will be issued to the original payment method within 14 business days.
– Denied refunds will include an explanation.

4. Chargebacks

Unauthorized chargebacks may result in account suspension or legal action.

5. Policy Changes

We may update this policy; check the Site for the latest version.

Contact Us:
Email: [Support Email]
Business Address: [If Applicable]

 

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