Privacy Policy & Refund Policy
Last Updated 21/04/2025
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PRIVACY POLICY
1. Introduction
Dgmarket (“we,” “us,” or “our”) operates https://mydgmarket.com (the “Site”), an online store selling digital products. We respect your privacy and are committed to protecting your personal data in compliance with international regulations, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).
By using our Site, you agree to the collection and use of your information as described in this policy.
2. Information We Collect
We may collect the following:
– Personal Data: Name, email, billing address (for tax purposes), and payment details (processed securely via Stripe/PayPal).
– Automated Data: IP address, device type, browser, cookies (see Section 5), and browsing behavior.
– Third-Party Data: Payment confirmations, fraud detection, and analytics (Google Analytics).
3. How We Use Your Data
– Process and deliver digital product orders.
– Prevent fraud and comply with legal obligations.
– Improve user experience and customer support.
– Send transactional emails (order confirmations) and marketing (only with consent).
4. Legal Basis for Processing (GDPR)
– Consent: For newsletters and cookies.
– Contractual Necessity: To fulfill orders.
– Legal Compliance: Fraud prevention and tax laws.
5. Cookies & Tracking
We use:
– Essential Cookies: For checkout and account login.
– Analytics Cookies: Google Analytics to improve our Site.
– Marketing Cookies: Facebook Pixel (opt-out available).
6. Data Sharing & International Transfers
We share data only with:
– Payment processors (Stripe, PayPal).
– Legal authorities if required.
– Servers may be outside your country, but we use GDPR safeguards (e.g., SCCs).
7. Your Rights
You may:
– Access, correct, or delete your data.
– Withdraw consent (e.g., unsubscribe from emails).
– Complain to a data protection authority (EU users).
Contact us at: [Support Email]
8. Security & Retention
– Data is encrypted (SSL) and stored only as long as necessary.
– No 100% secure method exists online.
9. Children’s Privacy
Our Site is not for users under 13 (or 16 in the EU).
10. Policy Updates
Changes will be posted here. Continued use = acceptance.
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REFUND POLICY
1. Digital Products Policy
Due to the nature of digital goods, all sales are final. Once a product is downloaded or accessed, we cannot offer refunds unless:
– The product is defective (e.g., broken download link, corrupted file).
– The purchase was unauthorized (fraudulent charge).
2. How to Request a Refund
– Contact us within **7 days** of purchase at [Support Email].
– Provide:
– Order number.
– Proof of issue (screenshot/description).
3. Refund Process
– Approved refunds will be issued to the original payment method within 14 business days.
– Denied refunds will include an explanation.
4. Chargebacks
Unauthorized chargebacks may result in account suspension or legal action.
5. Policy Changes
We may update this policy; check the Site for the latest version.
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Contact Us:
– Email: [Support Email]
– Business Address: [If Applicable]